Union Springs Telephone Company

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Repair Service 334-738-2114
Dial-Up Support
High Speed Help
206 Hardaway Avenue East
PO Box 272
Union Springs, Alabama 36089


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Alabama One Call

(48 hrs in advance)

Read and print a
Lifeline Assistance Fact Sheet
(PDF file)
woman on telephone

How to Apply for Lifeline Assistance


How Do I Apply for Lifeline Assistance?

  • You may apply in person for Lifeline Assistance at Union Springs Telephone Company’s business office, located at 206 Hardaway Avenue East in Union Springs, Alabama, between the hours of 7:30 a.m. and 4:00 p.m., Monday through Friday.
  • You must complete the Lifeline application form and bring proof of your eligibility (see more) for Lifeline Assistance based on either your household income or participation in one of the qualifying low-income assistance programs.
  • If you have questions about Lifeline Assistance, you may call Union Springs’ customer service representatives at 334-738-4400 during normal business hours.

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How Do I Qualify for Lifeline Assistance?

Lifeline Assistance is available to residential telephone customers who have an annual household income at or below 135% of the Federal Poverty Guidelines for a household of its size OR who participate in any of the following low-income assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP or Food Stamps)
  • Supplemental Security Income (SSI)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program’s Free Lunch Program (NSLP)

You may also be eligible for Lifeline Assistance even if you do not personally participate in one of these programs, as long as an individual who lives in your household, and for whom you are financially responsible, participates in at least one of these programs.

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What Restrictions Apply to the Lifeline Program?

  • Lifeline customers may subscribe to any local telephone service plans offered by Union Springs Telephone Company, but the discount may only be applied to local telephone charges.
  • Read and print a
    Lifeline Assistance Fact Sheet
    (PDF file)
    men on phone
    Lifeline Assistance is a federal benefit willfully making false statements in order to receive government assistance can result in a fine or imprisonment or cause the subscriber to be de-enrolled or barred from the program.
  • Lifeline Assistance is only available for one telephone or wireless (cellular) line per household, which is used as the primary residential line.
  • For purposes of the Lifeline program, a “household” is defined as any individual or group of individuals who live together at the same address and share in the household’s income and expenses.  A household may include related and unrelated persons.  
  • The household may not receive Lifeline benefits from more than one service provider – that is, if someone in the household receives a Lifeline discount on wireless (cellular) service, the household would not also qualify to receive a discount on home phone service. 
  • Violation of this “one-per-household” rule is a violation of the rules of the Federal Communications Commission (“FCC”) and will result in the subscriber’s de-enrollment from the Lifeline Assistance program and possible prosecution by the United States Government.
  • Lifeline Assistance is also a non-transferable benefit – it is a violation of federal law to rent, sell or give away your Lifeline service to any other individual.

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 What Proof of Eligibility Do I Need to Provide?

Qualifying Based on Annual Household Income

If you want to qualify for Lifeline Assistance based on your annual household income, your household income must be at or below 135% of the Federal Poverty Guidelines for a household of that size.

Annual Income 135% Thresholds Based on Household Size

1 person

2 people

3 people

4 people

5 people

6 people

7 people

8 people

For each additional person









+ $5,346
per person

You must provide proof of your household income at the time that you apply for Lifeline Assistance through one or more of the following:

  • Most recent state or federal tax return
  • Retirement/pension statement of benefits
  • Current income statement from an employer
  • Unemployment/Workmen's Compensation Statement of Benefits
  • Paycheck stubs for most recent 3 months
  • Federal notice letter of participation in General Assistance
  • Social Security Statement of Benefits
  • Veterans Administration Statement of Benefits
  • Child Support document
  • Divorce decree
  • Other official document containing income information for at least 3 months time
Qualifying Based on Participation in Low-Income Assistance Programs

If you want to qualify for Lifeline Assistance based on participation in one of the low-income assistance programs, you must provide proof of participation at the time that you apply for Lifeline Assistance with one or more of the following:

  • Current or prior year’s statement of benefits from a qualifying state or federal program
  • A notice letter of participation in a qualifying state or federal program
  • Program participation documents, such as a copy of your SNAP card, Medicaid card, etc.
  • Other official document evidencing the qualifying person’s participation in one of the listed state or federal low-income assistance programs

Union Springs Telephone Company will NOT keep a copy of any of the supporting documentation you provide.

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 Read Frequently Asked Questions.



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